An Item Is Missing
Sometimes because of varying item availability and warehouse locations, you may receive more than one shipment when you place an order with multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately. If you still have questions about items missing from your order, please contact us above and one of our knowledgeable Customer Service Associates will be happy to help you.

My Order Didn't Arrive
Orders shipped through our Priority and Express shipping options can be tracked on our shipping carriers' Web sites. If you wish to track an order, go to Customer Login to track your orders. We're sorry, but orders shipped by the Standard option cannot be tracked door to door. If you still have questions about an order that has not arrived, please contact us and one of our knowledgeable Customer Service Associates will be happy to help you.

My Item Arrived Defective
We are committed to your total shopping satisfaction. If an item you receive from superwebsales.com is defective or damaged, Please see Shipping & Delivery for policy.

Gift wrapping charges (if any) are not refundable. Shipping charges are not refundable except if you were sent an incorrect, damaged or defective product.