Policies
DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
Defective product must be in original factory carton with all original packing materials.
All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return, or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (15) days only. Any products returned after the expiration date will be refused.
If the product is found to be non-defective, an inspection fee of at least $25, or 15% per unit, will be billed to your account. Any returned configured notebook or clamshell from a Purchaser that is determined to be operating within manufacturers specifications will be returned to the Purchaser. The Purchaser will be invoiced $65.00 plus shipping costs for the return. This is determined a “No Trouble Found” (NTF). This includes any software issues related to the inferred failure. Superwebsales does not guarantee data integrity and is not responsible for its loss.
All credits is based on purchase price or current price, whichever is lowest.
ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
SPECIAL RETURNS
XBox
XBoxConsoles - Distributers tracks serial numbers on all consoles. Defective return window is 15 days from original Superwebsales invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Purchaser will be billed for missing parts.
XBox
XBoxConsoles - Distributers tracks serial numbers on all consoles. Defective return window is 15 days from original Superwebsales invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Purchaser will be billed for missing parts.
XBox Live - Defective return policy is 15 days from date of invoice. XBox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Purchaser will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, XBox live communicator, and original box. Purchaser will be billed for missing parts.
XBox - Distributers tracks serial numbers on all consoles. Defective return window is 15 days from original Superwebsales invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Purchaser will be billed for missing parts.
Xbox Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
PlayStation
PlayStation Consoles - Distributers tracks serial numbers on all consoles. Defective return window is 15 days from original Superwebsales invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Purchaser will be billed for missing parts.
Playstation Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.
Nintendo
Nintendo Consoles - Distributers tracks serial numbers on all consoles. Defective return window is 15 days from original Superwebsales invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Purchaser will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 15 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.
BenQ - All returns on consumer electronics products (LCD TV, Plasma, etc) require pre-approval. Returns on LCD/DLP Projectors and storage products are limited to 45 days.
JVC - No returns for credit on color television, Plasma, LCD TV, VCR, DVD, TV/DVD, Home Theater in a box or camcorder. Authorized service center repair only (800-537-5722)
Panasonic CE - No returns for credit on video, DVD, portable DVD, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)
Philips - All TV, TV/VCR, TV/DVD, Plasma, LCD and Pronto Remote Control product are Factory Warranty only and cannot be returned to Superwebsales. See complete Philips guidelines here.
Philips End-User Return Policy - Philips DVD, DVD/VCR combo and VCR units have a 90-day OTC exchange warranty for defective units. After 90 days through 1 year, an exchange can be made through Philips for a nominal fee.
Toshiba - No returns for credit for TV, LCD TV, Plasma, DVD, portable DVD, VCR, DVD Recorders, Home Theater in a box, TV/VCR or TV/DVD. Authorized customer service center for repair only. (800-631-3811)
ViewSonic - Returns limited to 15 days. Absolutely no exceptions. Serial number required.
Warranties
Product's warranties are provided by the manufacturer which may include returning defective products to manufacturer, sending products to a factory authorized repair center, or factory direct returns. Superwebsales must abide by the return policies dictated by our manufacturers.
Effective 01/01/2007
